Shipping & Returns
At The Dough Shed, we’re committed to getting your order to you as quickly and safely as possible.
Order Processing:
- Orders are packed and shipped on weekdays only (Monday to Friday).
- We do not process or ship orders on weekends or public holidays.
Shipping Timeframes:
- New Zealand: Estimated delivery within 2–5 working days. A standard shipping rate of $7.50 applies.
- Australia: Estimated delivery within 5–10 working days. A standard shipping rate of $15.00 applies.
- Please note: Rural addresses may take longer. These timeframes are estimates and may be affected by courier delays or seasonal demand.
Please ensure the correct shipping address is entered at checkout.
We are unable to make changes to your address once your order has been dispatched.
You will receive a confirmation email with tracking details once your order is on its way.
Returns & Exchanges
We want you to love your purchase from The Dough Shed. If there’s a problem with your order, we’re here to help.
Change of Mind:
Due to the nature of our products (especially food items and sourdough kits), we are unable to offer returns or exchanges for change of mind. Please choose carefully before purchasing.
Damaged or Incorrect Items:
Once your order has been dispatched and is in transit, it becomes the responsibility of the buyer. The Dough Shed is not liable for any damage that occurs during shipping.
If you receive the wrong item or your order is incomplete, please contact us within 7 days of delivery and we’ll do our best to resolve the issue.
Questions or Concerns?
Feel free to get in touch with us at thedoughshed@gmail.com — we're happy to help!